FAQ

FAQ

Is there a Waiver of Liability?

Each customer agrees to sign the waiver of liability before boarding the shuttle.

Click here to access waiver!

Ozark Spokes & Floats shuttle service only comprises van transportation from designated pick-up to drop-off points and is not responsible for passengers after drop-off.   It is advised that mountain biking is an inherently dangerous activity, and passengers are strongly encouraged to become familiar with the different riding trails and only undertake activities that are within their range of ability, while wearing appropriate protective gear. Life jackets are a must for all skill levels on Arkansas waterways.

Do I need a reservation to use the shuttle service?

Passengers are requested to book on line and prepay in advance of the shuttle event. Shuttle services require a reservation at least 24 hours in advance to guarantee availability, with full payment required to confirm. NOTE: We will try to accommodate reservations made less than 24 hours in advance, depending on availability of equipment.

What is the check in procedure for bicycle shuttle service?

Most rides will meet at a central, pre-determined location. Once your adventure is booked, you will receive an e-mail confirmation. Be sure to bring your e-mail confirmation when you check in at the pickup location.  Payment is due before you enter the van or load your equipment. Make sure you are properly geared and suited for your ride style. Wheel your bike to shuttle driver who will direct you where to load your bike.  Before departure, the shuttle driver will inspect the load and make sure that it is secure.

What about custom shuttle services?

Our custom routes are virtually unlimited—we can arrange just about any trip you would like, with either a one-way drop-off or a departure-point drop-off and destination pick-up. The start time and mileage counter will normally begin when the driver picks you up. Renters should contact Ozark Spokes & Floats to request a price estimate for their proposed itinerary. Our shuttle van and mountain bike trailer will be available for group rentals at the sole discretion of Ozark Spokes & Floats. Persons wishing to reserve the van for a special event are encouraged to contact us as far in advance of the rental date as possible. The van rental fee is an hourly rate of $100 with a one hour minimum and subject to conditions for extra rental time and mileage. There is no minimum rider requirement for our custom shuttles. Custom shuttle services are only confirmed once a deposit equal to 50% of the total estimated rental price is received in full by Ozark Spokes & Floats. Deposit is refundable less a 30% cancellation fee if the rental is cancelled 15 days or more before the rental date.  There will be no refund on deposits if the renter cancels less than 14 days prior to the rental date. Cancellations must be made to Ozark Spokes & Floats in writing. 

When is payment due?

Payment in full is due at the time the reservation is made for regularly scheduled shuttle services and events or before entering the van or loading equipment. 

Do you have bikes to rent?

We do not have bikes to rent but we can get you in touch with our local bike shops that offer rentals.

What are the age requirements?

Minors under the age of 18 must be accompanied by an adult or guardian. We have no maximum age limit.

What equipment is provided?

The shuttle van has room for 14 passengers.  The Huckwagon trailer can haul 20 bikes at one time and has sufficient storage for bikes, gear and even a cooler to store your food and beverage. The Huckwagon has its own bike work stand and work light in case you need mechanical assistance. Our utility trailer has a carrying capacity of 20 bicycles or may be used to shuttle canoes and kayaks for group trips. A sturdy aluminum roof rack with ladder can access additional storage for gear or transport canoes and kayaks.

Will food and beverages be available?

Coolers and food storage are provided.  We can also arrange box lunches from local eateries.

Is there somewhere to securely store personal items and gear?

Ozark Spokes & Floats is not responsible for personal items left in the van or in passenger’s car. Passengers are encouraged to keep their items secured at all times. We will take every precaution to secure your bicycles/watercraft and equipment. Ultimately, personal items are the passenger’s responsibility and personal vehicles are parked at the passenger’s own risk.

What happens if I have to cancel my reservation or experience travel delays?

Payments are refundable, less a 15% cancellation fee any time prior to 24 hours of the scheduled reservation. There is no refund for shuttle service that is cancelled within 24 hours or less of scheduled departure.  Our area is growing!  Traffic, mechanical difficulties, weather, and detours can always contribute to delays in your arrival at the pick-up location.  Please plan accordingly and leave plenty of time to arrive at your destination.  We will wait for a few minutes but our goal is to be an on-time shuttle service.  Ozark Spokes & Floats does not offer refunds for delays.

What happens if Ozark Spokes & Floats has to cancel a reservation or regularly scheduled shuttle service or event?

The shuttle will operate with a minimum of 4 passengers except by special agreement with Ozark Spokes & Floats.  In case of cancellations due to incapacity of our driver or equipment, we will attempt to reschedule the shuttle service, or, if not possible, will issue a refund of the deposit or prepayment already received. In case of delays caused by our material failure, Ozark Spokes & Floats will rectify the situation at its discretion depending on the situation. Ozark Spokes & Floats is not liable if the van experiences delays due to traffic, road conditions, weather or passenger behavior, and no refund will be issued. Shuttle events posted by Ozark Spokes & Floats are subject to changes or cancellations with no prior notice at the discretion of Ozark Spokes & Floats.  We reserve the right to refuse service to or remove any passenger who represents a distraction or threat to the safety the group or the material, with no refund.

Will shuttle services cancel due to weather?

Shuttles may be cancelled due to inclement weather at the discretion of Ozark Spokes & Float. If it’s light rain, we will still go.

What are the IMBA Rules of the Trail?

The International Mountain Biking Association (IMBA) developed the "Rules of the Trail" to promote responsible and courteous conduct on shared-use trails. Keep in mind that conventions for yielding and passing may vary in different locations, or with traffic conditions.

Ride Open Trails: Respect trail and road closures — ask a land manager for clarification if you are uncertain about the status of a trail. Do not trespass on private land. Obtain permits or other authorization as required. Be aware that bicycles are not permitted in areas protected as state or federal Wilderness.

Leave No Trace: Be sensitive to the dirt beneath you. Wet and muddy trails are more vulnerable to damage than dry ones. When the trail is soft, consider other riding options. This also means staying on existing trails and not creating new ones. Don't cut switchbacks. Be sure to pack out at least as much as you pack in.

Control Your Bicycle: Inattention for even a moment could put yourself and others at risk. Obey all bicycle speed regulations and recommendations, and ride within your limits.

Yield Appropriately: Do your utmost to let your fellow trail users know you're coming — a friendly greeting or bell ring are good methods. Try to anticipate other trail users as you ride around corners. Bicyclists should yield to other non-motorized trail users, unless the trail is clearly signed for bike-only travel. Bicyclists traveling downhill should yield to ones headed uphill, unless the trail is clearly signed for one-way or downhill-only traffic. In general, strive to make each pass a safe and courteous one.

Never Scare Animals: Animals are easily startled by an unannounced approach, a sudden movement or a loud noise. Give animals enough room and time to adjust to you. When passing horses, use special care and follow directions from the horseback riders (ask if uncertain). Running cattle and disturbing wildlife are serious offenses.

Plan Ahead: Know your equipment, your ability and the area in which you are riding and prepare accordingly. Strive to be self-sufficient: keep your equipment in good repair and carry necessary supplies for changes in weather or other conditions. Always wear a helmet and appropriate safety gear

 Source: https://www.imba.com/about/rules-trail